1Introduction
This Refund Policy outlines the terms and conditions for refunds on Coachive. We strive to ensure satisfaction with all coaching services booked through our Platform while maintaining fairness to both clients and coaches.
Our Commitment
We believe in fair and transparent refund policies. Individual coaches may offer more generous terms than our platform minimums.
2General Refund Principles
2.1Platform Role
As a marketplace connecting coaches and clients, refund policies may vary by individual coach. This policy establishes minimum standards and platform-wide rules.
2.2Service Types Covered
3Refund Eligibility
⏰Before Service Delivery
✅After Service Delivery
3.2Not Eligible for Refund
Refunds are NOT available for:
- ❌ Cancellation less than 24 hours before session
- ❌ Client no-show or late arrival
- ❌ Dissatisfaction with coaching style (if service delivered as described)
- ❌ Completed sessions beyond refund window
- ❌ Change of mind after service delivery
- ❌ Force majeure events (unless covered by insurance)
4Refund Process
4.1How to Request a Refund
Online Request (Preferred)
- 1.Log into your account at https://coachive.xyz
- 2.Navigate to Orders or Sessions section
- 3.Select the relevant booking
- 4.Click "Request Refund"
- 5.Provide reason and supporting information
- 6.Submit request for review
Email Request
Email: support@coachive.xyzwith order details and reason
4.2Required Information
Include in your request:
- • Order/Session ID
- • Date of purchase
- • Reason for refund request
- • Supporting documentation (if applicable)
4.3Processing Timeline
5Specific Refund Scenarios
Different service types have specific refund considerations:
| Service Type | Refund Policy | Special Considerations |
|---|---|---|
| Individual Sessions | Standard cancellation timeline | Coach policies may offer more flexibility |
| Multi-Session Packages | Pro-rated for unused sessions | Minimum 30-day notice required |
| Webinars | Full refund up to 24 hours prior | Recorded access if live session missed |
| Subscriptions | No partial month refunds | Pro-rated annual refunds available |
| Digital Products | Within 14 days if not accessed | No refund after download/access |
🏥 Medical Emergencies
With documentation:
- ✓ 100% refund regardless of timeline
- ✓ Rescheduling option preserved
- ✓ Extended package expiration dates
⚠️ Platform Technical Issues
If we cause problems:
- ✓ Full refund for affected sessions
- ✓ Compensation credits may be offered
- ✓ Priority support for resolution
7Payment Method
7.1Original Payment Method
Refunds are processed to the original payment method:
| Payment Method | Processing Time |
|---|---|
| Credit/Debit cards | 5-10 business days |
| PayPal | 3-5 business days |
| Bank transfers | 7-10 business days |
| Platform credits | Instant (110% value) |
7.2Platform Credits Option
Get More Value with Credits!
Choose Platform Credits
- ✓ 110% value of your refund
- ✓ Instant processing
- ✓ No expiration date
Credit Benefits
- ✓ Use with any coach
- ✓ Combinable with promotions
- ✓ Applied automatically at checkout
9Dispute Resolution
9.1Internal Process
Initial refund request review
Our team reviews your request
Support team investigation
We gather all relevant information
Escalation if needed
Complex cases go to management
Final decision communication
Clear explanation of our decision
9.2External Options
If unsatisfied with our decision:
- Credit card chargeback rights
- Consumer protection agencies
- Small claims court
- Arbitration as per Terms of Service
10Coach Refund Policies
10.1Coach Flexibility
Coaches May Offer Better Terms
- ✓ More generous refund terms
- ✓ Extended cancellation windows
- ✓ Satisfaction guarantees
- ✓ Package-specific policies
10.2Policy Display
Coach refund policies are:
- Clearly displayed on profiles
- Confirmed before booking
- Supersede platform minimums if more favorable
12EU Consumer Rights
14-Day Withdrawal Right
EU consumers have the right to withdraw from service purchases within 14 days unless:
- • Service delivery has begun with express consent
- • Digital content has been accessed
- • Customized services have been initiated
Additional Protections:
- ✓ Clear pre-purchase information
- ✓ Withdrawal form provided
- ✓ No penalty for withdrawal
- ✓ Pro-rated charges for partial service
15Contact Information
For refund requests and questions:
Mailing Address
Coachive LLC
1111b South Governors Ave STE 34169
Dover, DE 19904, USA
By using our Platform, you acknowledge that you have read and understood this Refund Policy. This policy forms part of our Terms of Service.