1Introduction
Welcome to Coachive. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our coaching platform and related services.
Your privacy is important to us.
By using our Platform, you consent to the data practices described in this Privacy Policy. This policy applies to all users including coaches, clients, and visitors.
2Information We Collect
We collect information you provide directly to us, information we collect automatically, and information from third-party sources.
2.1Information You Provide
Account Information
- Name and contact details (email address, phone number)
- Username and password
- Profile information (photo, bio, professional background)
- Date of birth (to verify age requirements)
- Billing and payment information
Coach-Specific Information
- Professional qualifications and certifications
- Areas of expertise and specialization
- Availability and scheduling preferences
- Service offerings and pricing
- Banking information for payments
- Business information (if applicable)
Client-Specific Information
- Coaching goals and preferences
- Session notes and progress (if shared)
- Health or personal information voluntarily shared
- Feedback and reviews
2.2Information Collected Automatically
Usage Data
- • Pages visited and features used
- • Time spent on the Platform
- • Click patterns and navigation paths
- • Search queries
- • Session statistics
Device Information
- • IP address
- • Browser type and version
- • Operating system
- • Device identifiers
- • Time zone settings
3Legal Basis for Processing (GDPR)
We process your personal data based on the following legal grounds:
Contract Performance
Account creation, service delivery, payment processing, customer support
Legitimate Interests
Platform security, service improvement, direct marketing to existing customers
Consent
Marketing communications, cookies and analytics, session recordings
Legal Obligations
Tax and accounting obligations, court orders, regulatory compliance
4How We Use Your Information
📋Service Delivery
- • Coach-client connections
- • Booking processing
- • Video conferencing
- • Schedule management
👤Account Management
- • Account creation
- • Identity verification
- • Transaction processing
- • Service notifications
📈Improvement
- • Usage analysis
- • Feature development
- • Personalization
- • Research & analytics
📧Communications
- • Promotional emails
- • Service updates
- • Support responses
- • Survey requests
🔒Security
- • Fraud prevention
- • Threat monitoring
- • Policy enforcement
- • Incident response
⚖️Compliance
- • Legal obligations
- • Rights protection
- • Dispute resolution
- • Regulatory requirements
5Information Sharing
5.1Service Providers We Work With
5.2Legal Disclosure
We may disclose information when required by:
- • Court orders or subpoenas
- • Government investigations
- • Law enforcement requests
- • Legal proceedings
7Data Security
We implement comprehensive security measures to protect your data:
Technical Measures
- ✓Encryption in transit and at rest (AES-256)
- ✓Secure authentication mechanisms
- ✓Regular security audits
- ✓Access controls and monitoring
Organizational Measures
- ✓Employee training & confidentiality
- ✓Limited access (need-to-know)
- ✓Vendor security assessments
- ✓Incident response procedures
8Data Retention
We retain your information only as long as necessary:
9Your Rights and Choices
You have the following rights under GDPR:
Access & Information
- ✓ Access your personal data
- ✓ Receive a copy of your data
- ✓ Know how we process your data
Control & Correction
- ✓ Update inaccurate information
- ✓ Complete incomplete data
- ✓ Request corrections
Deletion & Restriction
- ✓ Right to be forgotten
- ✓ Restrict processing
- ✓ Object to processing
Portability & Consent
- ✓ Data portability
- ✓ Withdraw consent
- ✓ Lodge complaints
14California Privacy Rights
California Consumer Privacy Act (CCPA)
California residents have additional rights:
- Right to Know: Categories and sources of personal information collected
- Right to Delete: Request deletion of personal information
- Right to Opt-Out: We do not sell personal information
- Non-Discrimination: Equal service regardless of privacy choices
16Contact Our Data Protection Officer
Data Protection Officer
Coachive LLC
Email: privacy@coachive.xyz
1111b South Governors Ave STE 34169
Dover, DE 19904, USA
EU Representative
Coachive LLC
Email: eu-privacy@coachive.xyz
EU residents may lodge complaints with their local supervisory authority
By using our Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our Platform.